1. Check Your Internet Connection

• Ensure your device has a stable and strong internet connection during payment.

• Avoid public Wi-Fi networks that might block payment gateways.

2. Use Supported Payment Methods

• Apollo Group TV primarily accepts Bitcoin payments.

• Double-check you are using the correct Bitcoin wallet and sending the exact amount required.

• Avoid using unsupported payment methods like PayPal directly (as PayPal-to-PayPal is not accepted).

3. Verify Bitcoin Payment Amount

• Cryptocurrency values fluctuate; ensure the amount you send matches the current required BTC amount.

• Use a reliable Bitcoin wallet or exchange that shows real-time conversion rates.

• Confirm the transaction fee is included if necessary.

4. Disable Browser Incognito/Private Mode

• Some users face payment errors when using incognito or private browsing.

• Switch to a regular browser window and try again.

5. Clear Browser Cache and Cookies

• Cached data or cookies might interfere with payment processing.

• Clear your browser cache and cookies and reload the payment page.

6. Confirm Payment Address

• Double-check the Bitcoin payment address you’re sending funds to.

• Make sure there are no typos or wrong addresses.

7. Wait for Blockchain Confirmation

• Bitcoin payments require confirmations on the blockchain.

• Wait for the transaction to be fully confirmed, which might take a few minutes to an hour.

8. Check Subscription Status

• Log in to your Apollo Group TV account and verify if your subscription is active or expired.

• If the payment went through but the subscription is inactive, contact support.

9. Contact Apollo Group TV Support

• If all else fails, reach out to Apollo Group TV support through:

  • Their official website’s live chat

  • Email support ticket system

  • Help center FAQs

10. Provide Detailed Information

• When contacting support, provide:

  • Transaction ID or payment receipt

  • Date and time of payment

  • Device and browser used

  • Description of the issue